Return & exchange

Returns

If you are unhappy with your unworn, packaged, and tagged garment,  you may return it within 30 days of your purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@timpalingerie.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return and Exchange shipping

All items to be returned or exchanged should be shipped to the following address:
BelleTex / Timpa
222 East 46th Street, Suite 201
New York, NY 10017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

For any questions about returns, refunds and exchanges, please send us an email to info@timpalingerie.com.

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