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Return & exchange

Returns

Timpa Lingerie gladly accepts returns of unworn, unwashed and undamaged merchandise, for full refund within 30 days of original ship date.

To be eligible for a return, the merchandise must also be returned in the original packaging with the tag on. Please insert the packing list with the reason of return in the returned package.

Once your return is received and approved, a credit will automatically be applied to your original method of payment within 2 weeks.

Return shipping

You may send the returned item back to us using any insured, traceable method, at your expense. Our return address is: 

Timpa Lingerie c/o Ruby Has
400 Heller Park Ct.
Dayton, NJ 08810

Exchanges

To exchange an item, please follow the return process and place a new order online for a replacement item.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

For any questions about returns, refunds and exchanges, please send us an email to info@timpalingerie.com.