If you want to exchange an item, please return the item(s) for refund and place a new order online. 

To be eligible for a refund, the item(s) must be returned:
- unworn, unwashed and undamaged (panties must be tried on over your own underwear)
- in the original packaging with all tags attached
- within 30 days of purchase We do not process exchanges.

Final sale items are non-refundable.

Damaged/unsaleable items will not be credited or refunded. If you want to have these items returned to you, please contact us by email and include arrangements for the cost of the return.

Original shipping charges are non-refundable.

How do I return?

1. Carefully package your returned item(s) in a corrugated box or padded envelope.
2. Insert the packing slip or a note with your order number to help us identify the order.
3. Ship the return package using any insured, traceable method, at your expense. Our return address is:
    Timpa Lingerie c/o Ruby Has
    400 Heller Park Ct.
    Dayton, NJ 08810
    USA

Can I return a sale item?

Items marked as FINAL SALE are non refundable and cannot be exchanged or returned.

Are there any charges for return?

There are no return fees. 
Please note that original shipping charges are non-refundable.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.
Returns are processed in 5-7 days after receipt, and refund can be expected 3-5 days after processing. 

    Gift

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.