International Return Policy
Exchange
To exchange an item, please return the item for refund and place a new order online.
International Return
Carefully package your returned item(s) in a corrugated box or padded envelope.
Insert the packing slip or a note with your order number to help us identify the order.
Ship the return package using any insured, traceable method, at your expense to:
Timpa Lingerie c/o Ruby Has
400 Heller Park Ct.
Dayton, NJ 08810
USA
To be eligible for a refund, the item(s) must be returned:
- unworn, unwashed and undamaged (panties must be tried on over your own underwear)
- in the original packaging with all tags attached
- within 30 days of purchase
Final sale items and gift cards are non-refundable. Original shipping charges are non-refundable.
Damaged/unsaleable items will not be credited or refunded. If you want to have these items returned to you, please contact us by email and include arrangements for the cost of the return.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.
Returns are processed in 6-8 days after receipt, and refund can be expected 1-3 days after processing.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment.
Returns are processed in 6-8 days after receipt, and refund can be expected 1-3 days after processing.